Category: Knowledge base
Go to your back office > Dashboard > Settings > Order email settings and click on the checkbox in front of "Please confirm that you have added This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. to your email's White list to ensure email delivery."
Make sure you add those email addresses to your Inbox's White list.

Set "Enable Custom Invoice number: Yes"
Use these options to construct your order numbering:
Y - the current year in 4 digits
y - the current year in 2 digits
m - the current month in 2 digits
d - the current day in 2 digits
n - the subsequent number of the invoice for each day
Please use "n" as a mandatory option to avoid Order number duplicates which will create problems.

Make sure you "Save" the settings after you are done editing. Add a comment
Category: Knowledge base

You can use your own company email to send emails via SMTP. All Order notification emails will be sent from that email and From name will be the one you specify.

To change the email please follow the steps below:

To set up SMTP go to Dashboard > Settings > Order email settings.

Use SMTP?: Yes - switch to SMTP sending mode.

SMTP Authentication: Yes/No - Select Yes if your SMTP host requires SMTP Authentication.

SMTP Security: None/SSL/TLS - Select the security model your SMTP server uses. Note: If you have 2 options available it is recommended to use the Secure one (SSL or TLS)

SMTP port: - Enter the port number of your SMTP server. Usual settings are 25 for Non-secure server and 465 for Secure servers. Note: Consult your email provider documentation, all these settings should be well documented by them.

SMTP username: - the username (usually the email address) for access to the SMTP host.

SMTP password: - the password to your SMTP host.

SMTP host: - the name (URL) of your SMTP host, usually or

Note: Gmail SMTP most likely will not work. Google requires Authentication of external services so you have to create an app in Google's development console and authenticate it to use particular IP/domain. Gmail caps daily emails to 500 so we advise you use the Default option with No SMTP.

Using SendGrid for SMTP

SendGrid SMTP set up:
Go to back office > Dashboard > Settings > Order Email settings > Use SMTP: Yes.
SMTP Authentication: Yes
SMTP Security: SSL
SMTP Port: 465
SMTP Host:

For Username and Password, you can also create separate credentials pair so you don't use your main log in details.
To do so please log in to your SendGrid account.
Click on Settings > Credentials > Add New Credentials and set up USERNAME and PASSWORD that you can use in the settings of The Booking Form above.

SendGrid also allows for Whitelabeling which means that you cam make Emails appear as sent from your own domain. Here is a link to their documentation.

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Category: Knowledge base

Price per passenger is something that may help you maximize the monetization of the journey.

You can set up Price per passenger for distance calculated journeys (taxi/metered type) in Car management.

Go to Dashboard > Cars > Edit car > Price per unit override: Yes > Price per passenger: Yes

Up to passengers: - you have an option here to offer the same price for more than 1 passenger eg. 2, 3, 5. In this case the price will not increase if the user is within the "Up to passengers" restriction. Default is 1.

Price per Mile/Kilometre Up to passengers: - this is price per unit distance for the passengers in the above setting.

Price per Mile/Kilometre for additional customers: - this is the price per unit distance for more customers than the number above. This will be the price for Shared rides additional orders on the same booking (per passenger).

Don't forget to Save after you have set up Price per passenger here.


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Category: Knowledge base
Once you create your first Fixed fare route at the back end > Dashboard > Fixed fare routes you will be able to Duplicate or Copy reverse that route.
Both buttons are available in the top button tool bar.

Duplicate button - duplicates selected Fixed fare route in Unpublished state. You will have to go in and change parameters that are different eg. Pick up or Drop off, individual car prices etc. Select Published: Yes before Save

Copy reverse button - duplicates selected Fixed fare route in Unpublished state but with reversed Pick up and Drop off destinations. Click on the title to go to edit screen and change state to Published and anything else that needs changing eg. individual Car prices.

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