Category: Knowledge base
There are 4 types of Order status:

Waiting - this is the default status of Cash (payments not processed by online payment processors) orders. This status means that the order has to be manually checked by admin/dispatcher and manually Accepted or Rejected.
Accepted - this is the default status for payments that are successfully processed by an online payment processor. Most payment processors will send back a signal that a transaction was successful and the software will change the order status automatically from Waiting to Accepted. Note: The system is set to send emails on Waiting status and on Accepted status and this may result in very similar emails sent to the customer. To avoid the 2 emails to be sent closely one after the other you can make a change in the Configuration tab of the online payment processor payment type at the back office > Dashboard > Payment methods > click on a payment method to edit > Configuration tab > Send Email for Pending Status: Yes/No.
Rejected - if an online payment transaction were unsuccessful the order may automatically change to Rejected (depends if the payment processor sends a signal back that a transaction has failed). Admins/dispatchers can manually set orders to Rejected in Order details. An automatic email will be sent to the customer with the new Rejected status. An order will be Rejected also if the system is set to allow cancellations ant the customer cancels an order through the front end booking form or through their account.
Archived - each accepted order will be archived 24 hours after the drop off date/time and an automatic email with a review request will be sent to the customer.

You can rename any of the order statuses via the back office > Dashboard > Translations > click on English to edit (or any other language you are using) > search for the term you would like to change > type the new one on the right side and save. Add a comment
Category: Knowledge base
When a new order is submitted Admins/Dispatchers and Customers will be notified with an automatic email.
Admins will receive Accept/Reject email with all order details in case of a Cash (Pay to driver) payment method is used and they can click on Accept or Reject button in the email to respectfully Accept or Reject the order.
This action will change Order status to Accepted or Cancelled. An automatic email will be sent to the Customer with the new Order status.
If online payment method like PayPal is used for booking and there is successful payment then the system will automatically change the Order status to Accepted and both Admins and Customers will be notified
When an order is Accepted by Admin or automatically Accepted because of successful online payment the Driver assigned to the booked car will receive Accept/Reject email.
If the Driver Accepts the job then he/she will receive an email with all Order details.
If the Driver Rejects the job then Accept/Reject email will be sent to the next Driver in line.
If the Driver does not Accept/Reject the job by the time set at back end > Dashboard > Drivers > Settings > Send email to next driver in (mins): XX, Accept/Reject email will be sent to the next Driver in line.
If Admin Rejects a job the Customer will be notified via email with Order status changed to Cancelled.

Orders will be automatically Archived 24 hours after Drop off time. The system will automatically send a Review invitation email to the customer. Add a comment