What’s a cookie?

A “cookie” is a piece of information that is stored on your computer’s hard drive through your browser and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time in your browser settings where you can refuse to download all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our web apps and websites.

How do we use cookies?

We use cookies to track your use of our web apps and website. This enables us to understand how you use them and track any patterns of your use. This helps us to develop and improve our web apps, websites as well as products and/or services in response to what you might need or want.

Cookies are either:

Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or

Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. [We use persistent cookies for Google Analytics.]

Cookies can also be categorised as follows:

Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

Performance cookies: These cookies enable us to monitor and improve the performance of our web apps and websites. For example, they allow us to count visits, identify traffic sources and see which sections are most popular.

Functionality cookies: These cookies allow our web apps and websites to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or leaving a comment. The information these cookies collect is usually anonymised.

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