Category: Knowledge base
To set up service charge (tips) for a booking you will have to go to the back office > Dashboard > Settings > General Price settings > Enable Service charge/Tips (towards the bottom of the page). Set this to "Yes" and you will see the following option "Show input box for Flat Tip: Yes/No". Select "Yes" to show an input box for the customer to enter the desired Tip amount on their own. 
You will also see the "Add new" button. Clicking on the button will open 2 options form: Amount input box for the amount of pre-defined tip and Value/Percentage choice for selection of the type of the service charge/tip. A common practice is to set 15% tip which will result in showing a quick selection button for a 15% service charge at the front end booking form third (final) step of the booking process. 
Create as many pre-defined service charge buttons as you wish. Add a comment
Category: Knowledge base

To set up SMS sending to your customers please go to Dashboard > Settings > SMS Settings

In this section you can set up SMS or Text message to be sent to your customer's phone to notify New bookings and Order status changes. This service is provided by Clickatell and you will need to have an account with them to set up all required information in this section. Click here for more information and sign up: Clickatell SMS Gateway connectivity to 819 Networks in 222 countries.

Clickatell API - fill in the API key you get from Clickatell after sign up.

Clickatell User name - fill in your Clickatell user name

Clickatell password - fill in your Clickatell password

Country Phone code - fill in your Country phone code without leading 0 or + sign eg. United Kingdom: 44 (NOT 044 or +44)

Source address (Sender Id) - optional, if you are Small business account holder at Clickatell. This is a short number assigned to you by Clickatell and the Sender ID will be between 1 and 16 characters long

Add a comment
Category: Knowledge base
To add Stripe as a payment method of your booking form please log in to your back office area and go to Dashboard > Payment methods and click on "New" button in the top toolbox.

Title - type in the name of the payment method as you want it shown to your customers eg. Credit/Debit cards by Stripe, Credit or Debit card etc.
Published: Yes/No - leave to "No" if you are still working on the payment method and set to "Yes" when you are ready to go live. 
Language: All or each installed language for your booking form. If you select a language here the payment method will be available only when this language is selected at the front end booking form by your customers. Useful if you need to show different Title (name and description) for different languages. You will have to create a separate Stripe payment method for each language.
Payment method: a list of all available payment methods - select "Stripe 3DS payment" here ("Stripe payment" is a legacy payment method that is no longer supported by Stripe but still used for some of our older clients, ignore it on new setups). 
Description - type in a description of this payment method that will be shown as a tooltip at the front end if a customer clicks on the payment method name.

Now that you have filled in the basic settings please click on the "Save" button in the top button toolbox. The page will reload and the "Configuration" tab will show some additional fields that are needed for Stripe to operate.
Click on the "Configuration" tab.
Sandbox (test): Yes/No - set to "Yes" if you would like to test Stripe in test mode.
Test Secret Key - get the key from your Stripe's dashboard and paste it in this field.
Test Publishable Key - get the key from your Stripe's dashboard and paste it in this field.
Live Secret Key -  get the key from your Stripe's dashboard and paste it in this field. This set of keys are needed when you move from Test to Live mode by setting "Sandbox (test): No" above.
Live Publishable Key - get the key from your Stripe's dashboard and paste it in this field.
Note: please make sure that your keys don't have leading or trailing white spaces when you copy/paste them as this may invalidate them on the system - simply delete the leading or trailing space and then "Save".
Minimum Amount - set a minimum amount for a Stripe transaction, for example, you may wish not to allow customers to pay with Stripe under $5 so you enter 5 here.
Maximum Amount - set a maximum amount for a Stripe transaction.
Fee per transaction - you may wish to charge a flat fee for each transaction, for example, $1 for each Stripe payment, enter the amount (without) a currency symbol.
TAX in % - here you can add any tax due when using this payment method. Enter the number without the % sign.
VAT in % - here you can add VAT due. Enter the number without the % sign. 
Deposit (%) - you may wish to only charge a portion of the total via this payment method. 100 means 100% (the whole amount), set the percentage accordingly without using the % sign.
Order Status for Pending transactions: Waiting/Accepted/Rejected/Archived - select what will be the status of the booking if payment has started with this payment method but for some reason has not been finished. The default choice here is Waiting as the payment has not been confirmed. This gives you the opportunity to contact the customer and capture a payment with a different payment method.
Order Status for Successful transactions: Waiting/Accepted/Rejected/Archived - same as above but for successful payments. The default status is "Accepted".
Order Status for Failed transactions: Waiting/Accepted/Rejected/Archived - the booking status if a transaction did not go through because of lack of funds, wrong credit card number etc. The default status here is "Rejected".
Send Email for Pending Status: Yes/No - if the booking status is Waiting you may wish not to send a confirmation email to the customer, set this to "No" if this is the case.
Send Email for Approved Status: Yes/No - same as above but for Accepted bookings.
Show Billing address in form: Yes/No - require the customer's billing address in the payment form. The default selection here is "No" to facilitate quicker payment.
Show Post/Zip code in form: Yes/No - same as above but for the customer's Post/Zip code. The default selection here is "No" to facilitate quicker payment.
Debug?: Yes/No - set this to Yes if asked by one of our support staff to track problems with the payment method. This will capture and display any error messages returned by Stripe. The default selection is "No".
Use in APP?: Yes/No - this is a very important setting if you are using the PWA mobile app for your booking form. You will have to create 2 separate payment methods - one for desktop (set this to "No") and one for mobile phone payments (set this to "Yes"). 
Add a comment
Category: Knowledge base
Go to Dashboard > Settings > General Price settings. 
Set: 
Show return: Yes
Wait at drop off: Yes
Add new button
Time (hours): XX - this is the waiting time segment, you can create as many waiting time segments as you like.
Wait time flat charge: - input filed for additional charge for the waiting time. This fee will be added to Total if the customer selects this waiting time for Return trips.
Discount for Return (%): XX - this is a discount for the Return trip. You can leave this empty or 0. You can also use negative numbers eg. -10 which will actually increase the Return trip price by this %.
 
Now, when a customer selects Waiting time for Return trip in the booking form the calculation of Time (and price if selected) will be Base > Pick up > Drop off > Wait > Pick up > Base
 
If a future date is selected for Return trip then the normal calculation will be used: Base > Pick up > Drop off > Base > Drop off > Pick up > Base
Add a comment