#26 – payments

Posted in ‘The Booking Form integration’
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Thursday, 27 August 2015 08:27 UTC
 when clicking through from my website when someone wants to pay by paypal it appears to go to the paypal.com site many of my customers are only registered with paypal.co.uk (including myself)

when the autofill enters the details into paypal.com the customer is not recognised and therfor cant complete transaction.
 
Thursday, 27 August 2015 09:18 UTC
Hi a1lux,
PayPal automatically recognizes user account when they log in and redirects to the correct PayPal site (.co.uk, .com etc.) Redirection by default is to paypal.com and is done by PayPal, the only reason a customer is not recognized is if they use a wrong password, however PayPal will allow the customer to re-enter the password, pay with a credit/debit card and open new PayPal account - all from the same transaction.

You should not worry about PayPal's TDL extension as they are handling multi-national websites and can always recognize user account.

You can also notice that if you type paypal.co.uk in the address bar it will actually redirect you to https://www.paypal.com/uk/ which is their .com extension.

Hope this helps.
Kind regards.
 
Thursday, 27 August 2015 11:49 UTC
i have tried making a test booking with my own details and it wont let me pay for journey through paypal. the customers that have used the system are all doing the same and not able to make payment. maybe ive missed something in the settings?
 
Thursday, 27 August 2015 12:12 UTC
Hi a1lux,
You have set up your PayPal payments in Configuration > Sandbox: Yes, which means that users will be redirected to PayPal's Sandbox (test) website and only test transactions can be processed.
This is why neither you nor your customers can log in - you have to use special Sandbox (test) accounts to log in.

Please set Sandbox: No to start receiving Live payments.

Hope this helps.
Kind regards.
 
Wednesday, 02 September 2015 11:25 UTC
sorted thanks again
 
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