#598 – Time

Posted in ‘Tips and Tricks’
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Thursday, 02 March 2017 07:54 UTC
 Hello! When I make a new order I can not set time of pick up from 02:00 till 03:00 am. System correct time, adding 1 hour automaticaly. For example, I want to set time of pick up at 02:15. When I examine my order, I see that pick up time is 03:15, not as I set up at 02:15. Front end and Back end the same.
 
Thursday, 02 March 2017 12:03 UTC
I have just submitted a test order #58b80951c6dee on 30-03-2017 02:15, it is showing correct time at Backend Order details here, please check again and let us know.

Thanks a lot
Ronniee
 
Thursday, 02 March 2017 14:38 UTC
Please, try to change time of pick up order 58b7bef0768b7 from 02:15 to 03:15
 
Thursday, 02 March 2017 16:39 UTC
I was going to change the Pick up time for that order 58b7bef0768b7, but it is already changed to 03:15, would you please check again. If you change Pickup Time from Backend Order edit screen, our system tries to guess the Dropoff time, but pickup time should always be changed to your selected value, there is nothing automatic here.

Thanks a lot
Ronniee
 
Thursday, 02 March 2017 16:48 UTC
Sorry, from 03:15 to 02:15
 
Thursday, 02 March 2017 16:50 UTC
Try to change 03:15 to 02:15. Pick up time.
 
Monday, 06 March 2017 06:40 UTC
What about my problem? I still cannot set time at 02:15. See order  58bd040b8a077.
 
Tuesday, 07 March 2017 15:25 UTC
Yes, we noticed that, its taking other times, but not showing 02:15, we are working to fix the issue, hope to find out a solution very soon.

Thanks a lot
Ronniee
 
Thursday, 09 March 2017 11:39 UTC
Hi,

We have changed the pickup time to 02:15 and dropoff time has been adjusted to 02:49 automatically because the trip time is 34 mins. Invoice has been updated and you customer should receive confirmation email already.

Thanks a lot for your patience
Ronniee
 
Thursday, 09 March 2017 12:52 UTC
Thank you!!!
 
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