#856 – Need to restrict booking within a specific zone (Pick-Up & Drop-Off shouldt be in same zone)

Posted in ‘The Booking Form integration’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 11 October 2017 23:26 UTC
 Hi,

I need to be able to restrict a zone for working.

What i mean is that i want to select a zone and say that in this zone (adress to adress) is forbidden.
I.e. bookings can only be done to-from the zone. Not within the zone.

E.g. I wouldnt be able too book a taxi within London, for example London Zoo to London Tower will not work to book. It would be stated for example "The taxi is only available for booking to/from London"
(Pick-Up & Drop-Off shouldt be in same zone)

What settings do i need to do in order to get that working?

Best Regards

Muhamed
Friday, 13 October 2017 07:27 UTC
Hi Muhamed,
I don't think that this is possible at the moment but you can try a combination of Zones, Fixed fare routes with Zones and Car own Base to restrict where the cars work.

There is documentation available on the website - use Search to find answers to your set up questions.

Kind regards.
 
Friday, 13 October 2017 22:12 UTC
Hi,

I can not find any solution by searching on your site for information.

Isnt there really a way to just say that: IF Pick-Up AND Drop-Off = Zone THEN message = We do not operate within this zone.

The thing is that i have the zone for transporting to/from other zones outside that area. So the zone is used (operates).. But what i really want is to restrict Pick-Up/Drop-Off within that zone.

Isnt there a way to fix that?

Best Regards

Muhamed
Monday, 16 October 2017 05:26 UTC
Hi Muhamed,
there is no way to restrict both Pick up and Drop off to be in the same Zone at the moment. We haven't had such request until now.
In fact we recently added a feature where a Fixed fare route can be created for any Pick up/Drop off combination within a single Zone.

Please give us an example in which your setup would be useful and we will think if this is technically possible and can provide you with price quote and time frame for development if it's possible to add it to the system.

Kind regards.
 
Monday, 16 October 2017 08:58 UTC
Hi,

The example is that the taxi company only wants to operate to and from a city.
And not within the city. This is due to that the taxi company wants to work outside areas due to money cost.

All taxi companies are having small fixed prices within the city area. In this case the company doesn't want to have that as an option for operation. The transport will only be to and from the specific areas.

E.g. I've created an area over Malmö city.
Valid options: to and from Malmö
Not valid: to and from within Malmö area.

If this could be done by a setting (e.g decline bookings to/fr.o.m. Within same area) IT would be great

Best Regards

Muhamed
Wednesday, 18 October 2017 12:00 UTC
Hi Muhamed,
this will require settings like Base area of operation to be added for Zones:

Pickup in Area: NO/YES
Drop off in Area: NO/YES
Both pick up and drop off in Area: NO/YES

But this will require big development with a lot of debugging, tests and fixes as well as support in the future.
As you are the first client who has requested that we don't see it as an urgent development task and it will be added to the long list of development tasks on our road map.
If you desperately need this feature we will have to provide you with price quote and time frame for development.

Kind regards.
 
Wednesday, 18 October 2017 17:26 UTC
How much time do we talk about?
Alternatively how much cost are we talking about?

Best regards

Muhamed
Thursday, 25 January 2018 21:21 UTC
HI, I'm waiting for an answer on this.

As told we have an area (zone) where we don't want to get bookings since its too close. We want to work outside of that area. I.e. We don't want to have Pick up - Drop off in same area (zone).
Friday, 26 January 2018 08:24 UTC
Hi Muhamed,
at the moment you can control the price of nearby Pickups using Distance sectors in your tariffs.
For example, you can set up a distance sector 0 to 3 kilometres at a much higher rate so those small journeys are still profitable for you. Here you can find some more information about setting up Distance sectors.

Alternatively, if we are to create Zone options to restrict Pickups and Drop-off as described above:
Pickup in Zone: NO/YES
Drop off in Zone: NO/YES
Both pick up and drop off in Zone: NO/YES
This will require a lot of development and debugging + future support and will cost £350 and will take 10-15 business days to implement.

Let us know if you are interested.
Kind regards.
 
Wednesday, 14 February 2018 17:15 UTC
Hi Muhamed,

We have implemented the following

if we are to create Zone options to restrict Pickups and Drop-off as described above:

Pickup in Zone: NO/YES

Drop off in Zone: NO/YES

Both pick up and drop off in Zone: NO/YES


Now, you will see above 3 new Yes/No options in Back office -> Zone edit screen, using these you can restrict pickup/dropoff within a zone. Please check and let us know if you find any problem or if you have any confusion.

Thanks a lot
Ronniee
 
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.