#833 – my subscription expired

Posted in ‘The Booking Form integration’
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Thursday, 05 October 2017 13:02 UTC
 hello, I can't connect to my company and I receive the message that my subscription has expired but in my paypal account the payment has been done...
Friday, 06 October 2017 06:17 UTC
Hi Georgia,
we have checked your subscription status and everything looks fine - subscription is activated and your account doesn't have any problems.
Can you please try again and send us a screenshot of what you see if possible.

If you have forgotten your password you may need to rest it here.

Hope this helps. Let us know if you still have troubles.
Kind regards.
 
Friday, 06 October 2017 06:57 UTC
hello, yes I know that now is ok, but yesterday the last day and the day of the payment which is automatic through paypal until the payment to be done for some hours you had shut down my subscription...
Friday, 06 October 2017 07:09 UTC
Hi Georgia,
this may have happened only if PayPal has postponed IPN (instant payment notification) back to the application to verify something with your payment. As soon as our application receives that IPN with reply that payment was processed it enables the subscription.

Unfortunately there is nothing we can do as this comes from PayPal but it happens very rarely. Please make sure that you have funds available in your PayPal account for your next month's payment to avoid this gap or switch to annual subscription with which you will even save 2 monthly fees. Also if you switch now to annual subscription you will not lose any days on your account - the annual subscription will start right after this month subscription expires.

Hope this helps.
Kind regards.
 
Friday, 06 October 2017 14:57 UTC
Hello, thank you for your reply, the problem is not with the funds...there are for the next payments, probably will be on that IPN, but I thing that you can wait until the end of the day for the IPN...thank you.
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