#699 – payment notes

Posted in ‘The Booking Form integration’
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Tuesday, 09 May 2017 05:51 UTC
 can any payment notes be sent to drivers when allocated to job at moment it gives only details of price. some times hires are fully paid or partly paid or additional costs for possible add ons are placed in this box on the order form. for example my hire today order no 59079e2f46769 only showed on the drivers email as having £75 to pay but in fact if the payment notes from that job were visible to the driver the sum to be collected was £120.
Tuesday, 09 May 2017 05:56 UTC
Hi a1lux,
at the moment Payment notes are only visible to the Admin/Dispatcher who has created the job at the back office.
If Drivers have to receive these notes we will have to add additional option eg. Send Note to Driver: Yes/No so Admin/Dispatcher can decide to include or exclude that note from Driver email.
This will require some additional development and we can add it to our Development road map but we can't guarantee when it will be on the system as this is not a high priority issue.
If you really need it you can finance the development so we bump it up the development queue.
Let us know if you are interested and we will provide you with price quote and time frame.

Hope this helps.
Kind regards.
Tuesday, 09 May 2017 06:39 UTC
Cost implication would be good don't see why the field as entered as additional payment notes can't just be added to drivers email. It appears I am being asked to put my hand in my pocket every time I ask for something, this is making me consider my options regarding this booking software.
Tuesday, 09 May 2017 06:46 UTC
Hi a1lux,
I am sorry you feel that way.
Not all request you have made have been with a "paid for" option and I am sure that you can see how the software has evolved since you are on board.
Some options make sense for more than one client of ours and some are very specific. Since no one else has ever asked about this option it is considered a personal request.
There are many things that we constantly work on and have no spare time hence the system to bump up development requests that cover our development cost.
You also have noticed that we only charge the very minimum to cover just the development time.

Of course you are always welcome to compare our system with other systems and decide what is best for your business.
We will always have your best interest at heart.

Kind regards.
Tuesday, 09 May 2017 07:15 UTC
there in lies the problem

i love the way your system works , id like to think some of my suggestions have helped develop your software giving you an insiders knowledge of how our business works. i think its important though when a driver is turning up for a job he knows the amount of money he has to collect. i do have individual needs as an operator and have contributed money to these needs as i will do for ticket 700 i have requested this morning, but i think its important drivers can see, what is the most important part of our business from the business owners point of view, what they have to collect. and im sure all the other users will have the same opinion.
Tuesday, 09 May 2017 08:27 UTC
Hi again a1lux,
the thing is that Drivers always see the Deposit paid and what they have to collect when Online payment gateways (namely PayPal) is used when a booking is made. This is done automatically through bookings made via the front end booking form.
However, you are mainly using the system to enter Orders through the back end which is absolutely fine and all Payment notes can be seen from Admins/Dispatchers accessing the Order through the back office.
But Driver email does not contain these notes as they are confidential in most cases only to Admins/Dispatchers.
You wish to use the system with an option that is not intended to work as Deposit notes, hence the need to add a new option - which is not as simple as it may seem to you.
We have to consider multiple factors before adding the Payment note to Driver email eg. is the Order made through back office or Edited at back office, what language was the order originally submitted in and what language it's edited in, what's the Driver preferred language to include the Note in the email etc.
From our point of view as you act as Dispatcher when creating the order at the back office you already have ways to communicate with the Driver assigned to the order and you can relay those Payment notes without the need to include them in the Order email (as the notes may be relevant or irrelevant to the driver - eg. Note can be "Paid on Tuesday").

I hope that I have explained well and that you can see the complexity of the task.
We do not mind adding anything requested by our clients and this request will get into our development road map as I said earlier, it's just that it's priority will be lower than other task on that road map eg. Blank screen after submitting a reply to Support ticket. So we can not guarantee when this will be added on the system.

Hope this explanation is satisfactory.
Kind regards.
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