#646 – Not receiving confirmation emails

Posted in ‘The Booking Form integration’
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Friday, 31 March 2017 17:30 UTC

Am i setup as Yes to “Receive System Emails” on your system as we are havin issues again.


Saturday, 01 April 2017 11:16 UTC
Hi Lawrence,
all emails are being sent to you. Your system (email hosting server) continues to report emails sent by our SendGrid server as Spam and there is nothing more we can do as it is affected by your hosting server's reject rules.

I can see from our email logs that most of the messages are coming through and you are receiving them as expected but there are 6 messages that have been Blocked by your server.

You should contact your email hosting provider for advice and help with this situation - as I have said we are sending the emails from our side and now it's an issue of accepting the emails from your email server.

Hope this helps.
Kind regards.
Tuesday, 04 April 2017 12:23 UTC
In order to troubleshoot this the email hosting provider has asked for the error logs. Can you please provide those?

Tuesday, 04 April 2017 14:28 UTC
Hi Lawrence,
Here is a sample reason for a Blocked message from your server:

EMAIL info@midkerrycabs.ie
REASON550 "JunkMail rejected - o1.30nf.fshared.sendgrid.net []:33287 is in an RBL on rbl.websitewelcome.com, see Blocked - see http://www.spamcop.net/w3m?action=checkblock&ip="
PROCESSED STRING April 4, 2017 - 01:02:58 PM

Hope this helps.
Let us know.

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