We have been getting calls from customers thinking we have the wrong pick up date.

The Upcoming Orders Reminder email should be delivered the day before the scheduled pickup. It appears that the email is delivered about 6 hours earlier.

Example: Customer has an order scheduled for January 10th. The Upcoming Orders Reminder email should be delivered on January 9th. However, it is delivered on the evening of January 8th.

The email references "Orders for tomorrow" or "See you tomorrow". The customer thinks we are now coming on January 9th, and calls to confirm.

I'm guessing this is a timezone issue. Can this be resolved?

Thanks,

Any resolution for this one?

Thanks

Hi,

I think you are right, this might be timezone issue, we are digging the core, hope to find out a solution very soon.

Thanks a lot
Ronniee

Just an update:

Another Upcoming Orders Reminder was sent out yesterday. For us here in the U.S. Central Timezone, the messages are always sent at 6:10pm or 1810.

However, the rides were for January 12, 2017.

Thanks,

We have been checking our core for different timezones, we need some time to test this properly, we will update you soon..

Thanks a lot
Ronniee

We have improved our core, hope this will work best for you now. Lets monitor this issue..

Thanks a lot
Ronniee