#1590 – Error Area

Posted in ‘The Booking Form integration’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 05 June 2019 21:47 UTC
 There is a serious problem with the area delimited on the map. Every so often an error appears. And NO modifications have been made. NO modification
The map of the area is image 1. And the map that appears in the error message is image 2, which as you can see is not the one that corresponds to our base area.
It must be corrected urgently.
Many thanks to you.
Thursday, 06 June 2019 17:37 UTC

I was checking your backend Base settings, I noticed you have set Pickup in area & Dropoff in area to YES, so I think you should set Both pickup & dropoff in area to YES also. Then I tried to reproduce the problem (Image 2), but I couldn't. I can see the correct map always when I choose a pickup point outside of your area of operation defined in Base settings. Which pickup & dropoff point you were trying with? Please tell us few pickup points so that we can replicate the problem on our side.

Thanks & Regards
Thursday, 06 June 2019 22:25 UTC
Attached video file. The problem is that the map that shows the error message does not exist in our base configuration. Our map of our area is image 1.

Friday, 07 June 2019 02:22 UTC
Video files can not be uploaded. I attach images.
Friday, 07 June 2019 06:18 UTC
The attached images helped a lot to detect the problem. You have a zone named "Pilar de la Horadada" in Zones sections, you have set Pickup in area & Dropoff in area to YES for this zone. So, both pickup and dropoff has to be in this zone area. Although this zone area is different than the base area of operation in Base settings, but when you choose pickup and dropoff, system checks whether you have any active zone and if found, system tries to detect whether the pickup & dropoff points fulfil the conditions of each active zone. For example, when you choose "03191 Mil Palmeras, Alicante, Spain" as pickup, this point resides in the zone "Pilar de la Horadada", this zone has dropoff in area = YES and so dropoff has to be within this zone, system will show that error popup if you choose a dropoff point outside this zone area.

This should be working on your side now as I have set Both pickup & dropoff in area = YES in both Base settings and the above Zone. As you have set Pickup in area & Dropoff in area = YES, so you should set Both pickup & dropoff in area = YES. Please check on your side and let us know if you still have any confusion or find any problem.

Thanks & Regards
Friday, 07 June 2019 23:50 UTC
Thank you very much for your support. Now everything works correctly. Once again, thank you very much.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.