would it be possible to have a cancellation state added to the existing state menu, with an email stating the cancellation has been actioned.
#155 – cancellation state
Posted in ‘The Booking Form integration’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Hi a1lux,
customers, Admins and Drivers (if assigned) should receive a notification email that an order has been cancelled.
Are you saying that your customers do not receive those emails?
Please let us know so we can take a closer look.
Kind regards.
customers, Admins and Drivers (if assigned) should receive a notification email that an order has been cancelled.
Are you saying that your customers do not receive those emails?
Please let us know so we can take a closer look.
Kind regards.
Free images for your Social Media campaigns! Get them from our Facebook Group
at the moment i have just deleted job and nothing comes through but ive started to change state to rejected this sends email to all concerned, might be that cancelled is better word than rejected?
Hi a1lux,
yes, you should use the Reject state before you delete an order so all emails are sent as intended.
You may be right that Cancel might be a better word than Reject but this function doubles to actually Reject unwanted orders so it is just a matter of remembering how to use it.
Hope that this is not too inconvenient.
Kind regards.
yes, you should use the Reject state before you delete an order so all emails are sent as intended.
You may be right that Cancel might be a better word than Reject but this function doubles to actually Reject unwanted orders so it is just a matter of remembering how to use it.
Hope that this is not too inconvenient.
Kind regards.
Free images for your Social Media campaigns! Get them from our Facebook Group
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.