#1468 – Customer/User Discount

Posted in ‘The Booking Form integration’
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Thursday, 17 January 2019 09:42 UTC
When a discount percentage is applied to a User's details, does this automatically get taken off the fare calculation?
If not, how is it applied?
Thank you
Thursday, 17 January 2019 11:25 UTC
Hi Nicholas,
if you are referring to back office > Dashboard > Users > Edit user > User is a Client: Yes / Discount (%) then the Discount will be applied automatically when the user is logged in.

If you are referring to back office > Coupons then you have to send the coupon code to your customer and they have to enter it manually before checkout. Here you can read more about Coupon codes: https://booking.drivenot.com/en/documentation/76-coupon-codes
Please note that Coupons have to be made of only Capital letters with no spaces or special characters like (/@#$%!^&*).

Hope this helps.
Kind regards.
Thursday, 17 January 2019 11:38 UTC
This has nothing to do with the User Logging in.
My process is:
> Open notbook as administrator (backend)
> Start New Order
> Enter the enquirers and ride details
> Select vehicles
This gives me a price that I can quote to the User/Enquirer for acceptance or otherwise.
If I look in where the price calculation is set out, I cannot see any discount applied to the calculated price, so I am assuming that irrespective of whether the User has a discount applied to them in their settings, it does not automatically get applied to the calculated cost in the back end?
If this is right, then I need to apply the discount manually and put a price override in.
Am I correct or is there a way to have a regular user have their defined discount applied automatically to all their bookings?
Thursday, 17 January 2019 13:41 UTC
Hi Nicholas,
if the user is a Client and only if you have set them up as a Client manually in your back office User manager then the price will be discounted as the discount is set up in User manager - if this is not working please confirm so we can take a closer look.
If you are thinking about Coupon codes, I don't think they are available in back office New order but you have a price override where you can discount the price.
If you need Coupon codes to work at the back office New order we will have to think about it - please confirm.

Kind regards.
Thursday, 17 January 2019 17:00 UTC
I am not sure what you mean as User Manager?
I take and process all bookings through the back end under Admin log in.
I have as yet had no one make a booking through the Front end booking form and do not anticipate that this will happen any time soon.
I have put the percentage in the relevant User profile and ticked them as Client, but see no where where the discount has been applied.
Perhaps it only works when a user is booking through the Front end?


Saturday, 19 January 2019 09:55 UTC
Hi Nicholas,

That Discount percentage in User profile is related to Client feature and client discount will be applied with Corporate account payment method only. I have checked your orders and none of your orders used this payment method. This is why, Discount was not being applied although user was a client. You can check the details of this payment method here https://booking.drivenot.com/en/documentation/34-corporare-invoices. Please don't hesitate to ask us if you still have any confusion or find any problem.

Thanks & Regards
Saturday, 19 January 2019 11:00 UTC
Thanks Ronniee
Thank you.
I use the booking confirmation as invoice, so currently no requirement to set up corporate accounts with separate invoicing.
I was hoping that if I applied a discount percentage to our more regular clients, this would deduct on each booking.
Now I know, I can do this manually using Override feature.

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