#1324 – Client can not retrieve invoice

Posted in ‘The Booking Form integration’
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Tuesday, 14 August 2018 16:48 UTC
 Hello,

Client tells me he can not download his invoice, even with an account.

Also on the back end, only some invoices are showing next to the customers name.

Archived or past bookings are all without the possibility to download an invoice.

The client always needs an invoice /receipt AFTER the ride.

Of late I have noticed some major problems in different areas of tb and booking form, such as no confirmation email to customer, no mail with order to us, no invoice.

I have managed to fix the email problem after hours and hours of research.
What is this problem with notification emails and no invoices?

Please accept my best regards

Axel
 
Wednesday, 15 August 2018 18:11 UTC
Hi,

I have tested the system with some test orders and system is working quite good. I have also checked that all notification mails are sending correctly. customer is notifying via mail when an order accepted and they can download the invoice after that.

Please let us know if you have any problem.

Thanks,
- Shariar.
 
Friday, 17 August 2018 14:59 UTC
Hello,

Thank you for your reply.

Notification emails are ok now, because I had to ( out of the blue ) change to SMTP settings.
Before , it worked fine, without having to enter SMTP settings.
This change ( or malfunction ) was initiated by Drivenot, without any warning.

I had to find out from customer complaints, that they did not receive any emails.
From there I tried to figure out, in the settings, how to fix this.
After a couple of hours, I got it running again luckily.

Anyway, this is functional again.

Regarding the invoices, only UPCOMING orders have an invoice icon next to them.
For past orders, there is no invoice available.

Clients require an invoice, generally speaking, after the ride. That is not possible the way I see it.

Please have a look at the attach.

Thank you for your help,

Axel
 
Tuesday, 21 August 2018 19:17 UTC
Hi,

We are working on this improvement. we will get back to you as soon as possible.

Thanks,
- Shariar.
 
Saturday, 22 September 2018 14:01 UTC
Thank you !
 
Saturday, 13 October 2018 13:39 UTC
Any news on this post from AUGUST ?
 
Sunday, 14 October 2018 02:33 UTC
Hi Axel,

Sorry for the delay, it was somehow overlooked, we have already implemented invoice for past orders, you should see invoice icons for all your past orders. Please check and let us know if you find any problem.

Thanks & Regards
Ronniee
 

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