#1301 – SMTP Error! Could not authenticate.

Posted in ‘The Booking Form integration’
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Monday, 06 August 2018 12:21 UTC
 what does this mean? SMTP Error! Could not authenticate.

this appeared after creating a booking.
Wednesday, 08 August 2018 12:54 UTC
Hi Rupert,
are you using your own SMTP server to send emails or is the default option with our SMTP server?
There has been a temporary outage through our server - emails were stuck in a queue but they should all be sent shortly after the outage.
Would you please give us some more details about your setup - own SMTP or default email service that we provide?

Kind regards.
 
Wednesday, 08 August 2018 13:40 UTC
Hi there. Thanks for the reply.
This error is still he happening. Do you know when the outage will end?!!

Not sure what you mean about more details about my setup?

Thanks
Rupert
Wednesday, 08 August 2018 20:35 UTC
Hi Rupert,
emails are going out as expected at the moment.
I was asking if you use your own SMTP but I checked and you are using our default system.
Some clients have reported that using their own SMTP is improving their email delivery rate. You can set up your own SMTP at the back office > Dashboard > Settings > Order email settings > Use SMTP?: Yes and fill in the required details.
You can read some more about SMTP here: https://booking.drivenot.com/en/knowledge-base/49-how-to-change-sender-email-and-name-for-order-emails

We have released Admin and Customer PWA mobile apps that allow for push notifications which have much better delivery and response rates. You can read more about PWAs here: https://booking.drivenot.com/en/documentation/87-progressive-web-app-pwa-for-admins

Hope this helps.
Kind regards.
 

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